This can be confusing for some people and we're glad to help explain it. Especially if a client is seen for multiple sessions over several months, they may receive an invoice for their portion of the payment for service (deductible/copay/co-insurance) after they have ended treatment, once it is processed by insurance. Sometimes a client may not be charged or invoiced for their portion of a service until several weeks after the session(s), once their insurance processes the claim(s). If a payment method that a client has given us permission to auto-charge is declined, then we request a new method of payment or send an invoice. We also encourage clients to check their Explanation of Benefits (EOB), provided by their insurance, which will reflect the amount they are responsible for each date of service. We are always happy to discuss b illing questions if clients feel confused or need more information. We encourage clients to ask questions at any time. Like all mental health and medical practices, we ask every client to sign a detailed fee agreement when they initiate and consent to services, to ensure they understand our rates, insurance and third party payments, missed appointments, overdue balances, billing, payment methods, and policies. We are sorry to learn that you felt dissatisfied with your experience and we'd love to hear directly about your concerns. I hope they are able to receive feedback from me (and others) with real care and consideration! I believe in growth! … – show Idk if they forgot to communicate it to others or lost the email or what. Also lol I did agree on a custom billing plan and they did not stick to it. The point is: we need to be given the option to choose into auto-charge, and if we do, we need an invoice at LEAST week in advance! But even a week is bad, three is ideal. This is generous, but omg, clients shouldn’t have to go through this in the first place. Wielding control over people’s credit/debit cards like that is just bad! When giving this feedback over email, they said that their (pages long) paperwork states that people can have custom charging plans. Or rather, perhaps the billing dept is aware, and has chosen this path, regardless of the wellbeing of their clients and how financial stress can impact mental health? This system is institution-centered rather than person-centered, and is not trauma-informed at all. I cannot overstate how unaware their billing system is of the power healthcare facilities hold in relation to their clients/patients and how power dynamics unfold in each corner of an institution’s operations. Lol only rich people can afford to be charged $500 without warning, you know?! And because there’s not a single healthcare facility who operates like this (that isn’t exclusively for rich people), I bet many people don’t catch the fine print of this billing process. This billing practice is so out of touch with the reality of people’s lives, and the realities of this economy and our healthcare system. And when the invoice does arrive, it is not easy to read what you’re being charged for. I don’t know any businesses or healthcare facilities who do it this way. This makes it impossible for clients to prepare their account for charges that can vary widely. It’s something weird like ‘two weeks after the date your provider bills,’ and how the hell are most normal people living in this wrecked society supposed to keep track of something lik e that?! When they charge, they send an invoice only moments before charging you rather than sending it, idk, a week or two in advance. I don’t quite remember their auto charge schedule, and that’s because it’s too much to keep track of. This review is about LynLake’s billing process. I’ve heard great things about the providers at LynLake. Love my provider!! She’s helped me tremendously and I enjoy talking to her.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |